Terms of Service

1. Who we are

3DPrintDash ("3DPrintDash", "we", "us") is operated by Benyamin Neil Louwrens, a sole proprietor based in California doing business as 3DPrintDash (registered fictitious business name "3D Print Dash"). We run an online marketplace that connects customers who want custom 3D-printed parts with independent print operators. By creating an account or placing an order you agree to these Terms.

These Terms (and our Privacy and Cookie policies) govern both our marketing website (www.3dprintdash.com) and the 3DPrintDash application. They are a single service run by the same business; we operate them as two sites only for technical and performance reasons.

2. The marketplace

We are a marketplace, not a manufacturer. Orders are produced and shipped by independent operators — not by us. We provide the tools to quote a part, match it to a capable printer, take payment, and generate shipping. We are not a party to the production work itself, though we set quality standards and handle payments and disputes.

3. Your account

You sign in with an email magic link or with Google. You are responsible for activity under your account and for keeping your sign-in secure. You must be at least 18 years old to use the service.

4. Quotes, pricing & payment (customers)

Prices are generated automatically from your model and settings and are estimates — including any support material your part needs, which is detected by an automated estimate rather than a full slicer simulation and may occasionally be over- or under-stated. The support-related portion of your quote is therefore an estimate and is not retroactively adjusted for ordinary variances between it and the finished print. If you choose the Operator's choice color-and-filament option in exchange for a discount, the operator selects the specific color, finish, and filament brand from their own stock; you are not choosing or approving the exact color. Shipping is an estimate based on your part and ZIP code and may differ slightly from the final carrier cost. The total shown before checkout is what you pay (plus any tax calculated at checkout). Payment is processed by Stripe; by checking out you authorize the charge.

5. Your files and content (customers)

You keep ownership of the models you upload. By uploading a model or placing an order, you represent and warrant that: (a) you own the model or have obtained all rights, licenses, and permissions needed to upload it and have it produced; (b) the model and the resulting part do not infringe or misappropriate any patent, copyright, trademark, trade secret, or other right of any third party, and do not violate any privacy or publicity right; (c) the model, the resulting part, and your intended use are lawful under all applicable federal, state, and local laws, including firearms, weapons, and product-safety laws; (d) the order is not subject to U.S. export controls or economic sanctions (including the ITAR, the Export Administration Regulations, and OFAC programs) and is not destined for a restricted party or prohibited end use; and (e) the design and the resulting part are safe and fit for your intended purpose, which you are solely responsible for evaluating and testing. You are responsible for your content and orders and agree to indemnify us and our operators as set out in Section 15.

You grant us and the assigned operator a limited license to use your files solely to produce and ship your order. We do not claim ownership of your designs and do not use them for any other purpose.

6. Prohibited items

You may not upload, order, or have produced anything illegal, infringing, dangerous, or otherwise prohibited. Prohibited items include, without limitation: (a) firearms and weapons — any firearm; firearm frames or receivers, whether complete, partial, "80%," or unfinished; barrels, slides, bolts, trigger or fire-control components; suppressors or silencers; magazines; ammunition; other weapon parts or accessories that contribute to a weapon's function; and any digital file or code whose purpose is to produce the foregoing; (b) counterfeit or intellectual-property-infringing goods, including items bearing trademarks, logos, or copyrighted works you are not authorized to reproduce; (c) medical, dental, or other devices regulated by the U.S. Food and Drug Administration, items intended for human implantation, and other safety-critical or regulated items; (d) drug paraphernalia; counterfeit currency, securities, government identification, or official seals; and keys, lock-bypass, or access-control-defeating devices intended for unlawful use; and (e) anything else prohibited by applicable law or these Terms. We are a print service and do not manufacture firearms or firearm components. We may decline, cancel, or remove any order or upload at our sole discretion, with or without reason — including any we reasonably believe may infringe a third party's rights, be unsafe, or violate law — and declining is not an admission of fault. Where we reasonably believe an order or upload involves unlawful activity, we may preserve relevant records and report to, and cooperate with, law enforcement.

7. Production, shipping & tracking

After payment, your order is offered to eligible operators; the first to accept produces it. Timelines are estimates. When the part ships you receive tracking. Title and risk of loss pass on delivery to the carrier.

8. Quality, reprints, returns & disputes

You may cancel an order for a full refund any time before an operator accepts it; once an operator has accepted and production has begun, the order is custom and can no longer be cancelled except under this process. If something is wrong with your order, report it through the order page within the dispute window shown on your order — and, unless a different period is shown there, within seven (7) days of the delivery scan. Depending on the issue, the remedy is a reprint or a refund, at our reasonable discretion. Because each item is custom-made to your specification, orders are not returnable except under this process. Although title and risk of loss pass to the carrier on shipment (Section 7), if tracking shows a package was lost in transit and never delivered, report it through this process and we will help pursue a carrier claim and, at our reasonable discretion, arrange a reprint or refund. Where you chose the Operator's choice option, the operator's selection of color, finish, or filament brand is not a defect and is not, by itself, grounds for a reprint or refund.

9. Operators — independent contractors

Operators are independent contractors, not our employees. Operators accept a separate Independent Contractor Agreement during onboarding that governs their relationship with us, including taxes (1099), payouts via Stripe Connect, quality and reprint obligations, confidentiality, and dispute resolution by binding individual arbitration.

10. Operators — shipping labels and your address

When you accept a job, the platform buys a prepaid shipping label using the ship-from address you provide during onboarding. That address is printed on the package as the RETURN ADDRESS, so the customer who receives the package will be able to see it. Provide a business address or an address you are comfortable using as a return address. You are responsible for packing each order safely and shipping it promptly.

11. Operators — conduct

Operators must keep customer information confidential, use it only to fulfill the order, and must not contact customers off-platform or try to move platform customers off-platform. Repeated quality problems, late shipments, or disputes may reduce your standing, limit job offers, or remove you from the network.

12. Acceptable use

Don't misuse the service: no scraping, reverse engineering, interfering with the platform, attempting to access other users' data, or using the service to break the law.

13. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not guarantee that a given operator, print, or delivery will meet every expectation, though we stand behind the dispute process above.

14. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the service or an order is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

15. Indemnification

You agree to indemnify and hold us and our operators harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your content, your use of the service, or your breach of these Terms.

16. Changes

We may update these Terms; the version and date above will change. Continued use after an update means you accept the revised Terms.

17. Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Disputes with operators are handled under the arbitration terms of the Independent Contractor Agreement. Customer disputes are subject to the arbitration agreement in Section 22; for any matter not subject to arbitration, the exclusive venue is the state or federal courts located in California, except where applicable law provides otherwise.

18. Our intellectual property

The 3DPrintDash platform, including the website and app design, layout, user interface, source code, graphics, logos, text, and other content we create ("our Content"), is owned by us or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-transferable license to use the service for its intended purpose.

You may not copy, reproduce, adapt, republish, scrape, or reuse our Content (including modified, restyled, or reworded copies of our pages, layout, or code) without our prior written permission. This does not apply to the models and content you upload, which remain yours under Section 5. For licensing or permission requests, contact louwrensventures@gmail.com.

To protect our Content, we monitor and log attempts to save the page, view its source, or open developer tools (see the Privacy Policy, "Source-protection logging"). We may retain those records to detect and address misuse and to establish, exercise, or defend legal claims, and may rely on them as evidence.

Copyright: © 2026 Benyamin Neil Louwrens, doing business as "3D Print Dash". This work is protected by U.S. copyright. A U.S. Copyright Office registration application for this work is being prepared; its filing details will be recorded here once available. Registered works are eligible for statutory damages and attorneys' fees under 17 U.S.C. §§ 504-505.

19. Product safety & intended use

3D-printed parts are produced by fused-deposition modeling (FDM) from thermoplastics such as PLA and PETG, and are sold for hobby, prototyping, decorative, and other general, non-critical uses. Unless we agree otherwise in a signed writing, parts are not certified, tested, or warranted for any safety-critical or regulated use — including load-bearing or structural parts, medical, dental, or other health applications, food, drink, or potable-water contact, children's products or toys, personal protective equipment, firearms or weapon components, automotive, aerospace, marine, electrical, or high-temperature applications — and you agree not to use them for any such purpose. FDM parts are anisotropic (notably weaker along the layer lines), can vary dimensionally within normal tolerances, and may weaken or degrade over time with load, heat, sunlight or UV, moisture, or chemical exposure. You are solely responsible for evaluating and testing whether a part is fit for your intended use before relying on it, and you assume all risk arising from any use of a part beyond its intended hobby, prototype, or decorative purpose.

20. Copyright complaints (DMCA)

We respect intellectual-property rights and expect our users to do the same. If you believe a model or printed item available through the service infringes a copyright you own or control, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at louwrensventures@gmail.com, with DMCA Notice in the subject line, that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it, such as the order or upload reference; (d) your name, address, telephone number, and email; (e) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or are authorized to act on the owner's behalf. On receiving a valid notice we will remove or disable access to the material, may cancel any related order, and will terminate the accounts of repeat infringers. If you believe material was removed by mistake or misidentification, you may submit a counter-notification containing the elements required by Section 512(g).

21. Force majeure

Neither we nor an operator is responsible for any delay or failure to perform caused by events beyond reasonable control, including carrier delays, outages, or losses; filament, equipment, or supply shortages; power, network, or service-provider failures; fire, flood, severe weather, or other natural events; labor disruptions; epidemic, pandemic, or public-health measures; or acts of government. Obligations affected by such an event are suspended for its duration, and affected orders may be delayed, re-routed, or, where appropriate, refunded.

22. Dispute resolution — arbitration & class-action waiver (customers)

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for any claim that qualifies for small-claims court and any action to protect intellectual property or confidential information, you and 3DPrintDash agree that any dispute, claim, or controversy arising out of or relating to the service or an order that is not resolved through the dispute process in Section 8 will be resolved by final and binding individual arbitration administered by JAMS (or, if JAMS is unavailable, the American Arbitration Association) under its consumer arbitration rules, before a single arbitrator, seated in California or conducted by video. The Federal Arbitration Act governs the interpretation and enforcement of this Section. CLASS-ACTION WAIVER: disputes will be arbitrated only on an individual basis; you and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. THIRTY-DAY OPT-OUT: you may opt out of this Section by emailing louwrensventures@gmail.com within 30 days of first accepting these Terms and stating your name and that you opt out of arbitration; opting out will not affect any other part of these Terms. If the class-action waiver is held unenforceable as to a claim, that claim alone will proceed in court and the remainder of this Section stays in effect. This Section survives termination of your account or these Terms.

23. Contact

Questions about these Terms? Contact us at louwrensventures@gmail.com.